Faq
How do I register for the portal?
Click here to fill in your details and register.
I’ve forgotten my password for the portal
Click the forgotten password button beneath the login details and follow the instructions
How secure is the portal?
Our platform is powered by Moxo – the portal security credentials can be found below along with their company information.
What is a ‘flow’?
This is a process manager that we use to create and maintain milestones to provide structure to the early stages of your engagements. Once connected with your chosen suppliers this becomes much more open.
What if I want to go back a step in the flow, or feel I’ve made the wrong choice in initial suppliers for connection?
Contact us here. We can make any amendments required to help you find the data, platforms, or information you’re looking for.
How can I upload a file?
There are two options either:
Click the three dots at the top of any chat and click fill -> Add.
Click the plus button on the left of the chat box and click file.
What’s a to-do?
This is a simple tool to remove any ambiguity on action points for both parties. It allows you to set a task/objective and milestone for completion. For example, if you’re awaiting a sample from a supplier, you can set the to-do and the date.
A reminder will be sent to the recipient of the to-do when it’s set up, and prior to the date chosen.
What is an approval?
Like the to-do, the approval tool is designed to remove those confusing moments in which parties aren’t sure if an element of the discussion has been agreed. For example, if a supplier has proposed a work-around to a specific challenge, they can set an approval to ensure that you’re happy/accept the proposed solution before moving ahead with a quotation.
What is an acknowledgement?
This is a simple confirmation that you have received the information sent, you can send this if you would like to inform any party of receipt.
Can I use the system without logging into the platform?
Yes, you will need to follow links sent to your emails which will take you to the website.
Can I turn off email notifications?
Yes, you can control what you receive notifications for in your settings.
How can I see all outstanding notifications?
Click the notification button on the top right of the page and you’ll be able to see all outstanding notifications.
Do you have a mobile app?
This is currently in development and should be fully operational before January 2023.
Can I customise/personalise my profile?
Yes, click here to change your settings and add a photo if you chose.
What platforms/OS systems does your portal need to operate?
The following information describes the minimum requirements for using the portal on mobile and desktop browsers.
Supported Tablet & Mobile Devices
iOS 11 or later Android 4.4 or later
Supported Desktop & Browsers
Access the portal from the web on your Windows or Mac using one of these supported browsers
Chrome 72+ Firefox 59+ Microsoft Edge (Chromium) 80+ Safari 12.2+ IE 11+